Shipping Policy

Accurate delivery estimates are displayed on the product page and in the Checkout before you confirm your order. Delivery estimates take into consideration both the delivery address and the types of products being ordered. The remainder of this article discusses delivery times in more general terms.

Same Day Delivery / For Customers in Nakuru Metropolitan Area

We use Courier for these orders, which allows fast and reliable delivery to destinations across their comprehensive domestic network. Orders placed between 7 Am and 5 Pm will be delivered the same day otherwise they will be delivered the following day. Delivery times vary depending on a products stock status and the intended delivery address. For very large orders, we may be forced to use Mainfreight as these orders lie outside of what Courier Rider services can handle. If your order is being shipped with Mainfreight, this will be indicated in your fulfilment email along with a tracking number.

Overnight Delivery

Most In stock products are delivered overnight anywhere in Kenya – provided the order is placed before the advertised cut-off time. Our Overnight Delivery cut-off is usually 4:30pm Monday to Friday, however, this is updated daily and the expected shipping date will be shown for you on the product page. Larger products take an additional 1–2 days to be delivered.

Evening Express Delivery

Same Day Delivery is available to Nakuru & its suburbs. Same Day Delivery orders are delivered between 4pm and 7pm in the evening on the same day your order is dispatched. If you are ordering on a business day and before the cutoff time, the option will be called “Same Day Delivery”. If you are ordering after the cutoff time or on a weekend or public holiday, the option will be called “Evening Express Delivery”. And May incur extra Costs other than the standard shipping fee.