Return, Exchange and Warranty

At WideTech IT Matt, your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within 48 Hrs from date of delivery for either exchange or refund subject to the following terms and conditions.

Products should be accompanied with the original sales invoice for Exchange and Refund. Refund for items purchased by credit card or bank transfers will be transferred ONLY to credit card account.

Any product purchased within 48 Hrs and Returned as Dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnels or manufacturer’s authorised service centre technician, as applicable. The process can take upto four business days. Exchange/Refund will be done only after the investigation/technical report.

If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund. Service, delivery and installation charges are non-refundable once performed.

Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.

WARRANTY

The warranty tendered hereunder, on the electronic product(s) sold under this invoice will be provided exclusively by their respective Authorized Agents/Distributors and are limited to one year from the date of this invoice, except otherwise mentioned as per the warranty conditions as carried along with the products(s) or mentioned on WideTech IT Matt Invoice.

Softwares / Stationery are not covered under warranty.

Primary responsibility for warranty service rests with the brand owner/supplier and WideTech IT Matt is a facilitator only.

Softwares / Stationery are not covered under warranty.

Terms and Conditions

Physical Damage items are not covered under warranty.

Warranty on applicable products becomes invalid if the product(s) has been opened or tampered by an unauthorized person/other service center.

Please retain sales invoice and receipts claim warranty.

Warranty is applicable within the limits of Kenya, unless specified